IBM Job Openings For Freshers/Exp
Company Name : IBM
Designation : Accounts Executive/Accountant
No Of Positions : Multiple
Qualification : B.Com - Commerce, MBA
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Experience : 1 - 3 Years
Location : Gurgaon
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Salary : As Per Industry
Job Description :
- This is an Front Line role where the candidate will be required to answer calls/stay available for answering calls for the entire duration of the given shift.
- The ideal candidate would be expected to answer front line voice calls from IBM's high value/critical business customers to create incident tickets. The job will require candidates to handle inbound calls for issues reported for IBM software products(primarily) and extend L0 ticketing and routing support to them.
- KPI target parameters include CSAT scores, Routing accuracy, Quality and Language proficiency scores etc.
- The profile requires working through weekends and 24x7 shifts as per the requirement of the process.
Recruitment Process :
* Interview
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Company Profile :
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network.
IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
Apply Mode : Walk in
Walk In Date : 9th Dec 2016
Interview Venue Details :
IBM,
Unitech Cyber Park,
Tower B,9th Floor,
Sec 39,Gurgaon,
Haryana,India.
IBM,
Unitech Cyber Park,
Tower B,9th Floor,
Sec 39,Gurgaon,
Haryana,India.
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