home
Company Name: CMS
Qualification: Any Graduate
Experience: 0 - 1 yr
Location: Bangalore
Salary: 50,000 - 1,50,000 P.A
Job Details:
Basic knowledge on Desktop/Laptop on-site and phone support;
Mailing System related issues ( Like Outlook/Lotus Notes)
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Service Desk escalation processes.
Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Service Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
Monitor daily activities.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
Flexible to work in field.
Apply Mode : Online
Last Date : Sep 2015
Apply Link : Click Here
Qualification: Any Graduate
Experience: 0 - 1 yr
Location: Bangalore
Salary: 50,000 - 1,50,000 P.A
Job Details:
Basic knowledge on Desktop/Laptop on-site and phone support;
Mailing System related issues ( Like Outlook/Lotus Notes)
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Service Desk escalation processes.
Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Service Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
Monitor daily activities.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
Flexible to work in field.
Apply Mode : Online
Last Date : Sep 2015
Apply Link : Click Here
100+ MNC Jobs : Click Here
from Freshers Jobs Way http://ift.tt/1EBuUGm
via IFTTT
Home
Post a Comment