Database Service Engineer for T-Systems Malaysia SDN BHD

The nature of the database service engineering job demands a rational person who has in depth overall Server, OS and storage technology technical skills and able to support and deliver global operational team requirements.

Principal Responsibilities 

• Active role as a senior subject matter expert for complete database specialize areas.
• Principal consultant in customers or project enquiries that are require high level of expertise regarding the technology and the service offering.
• Support and provide high level assistance on problem management and workarounds for DBAs.
• Provide expertise for developing new services / solutions.
• Design, develop, test and build technical solutions based on Server software.
• Develop design and working documents for all projects and involve on evergreen process.
• Provide internal coaching, training and knowledge transfer on every new versions of software prior to release to DBA operation.
• Test and document all new versions of software prior release to operation.
• Provide internal expertise to DBA Operations teams and other teams related to technical issues in the service / solutions.
• Maintain close relationships with DBA operations, DBA engineering and vendors to provide knowledge sharing on experiences and best practices.
• If needed, develop non-standard solutions for customers and to ensure that documentation, procedures, standards and guidelines comply with engineered standards.
• Participate and provide support on architect/project management in development/design/construction of new services that require database expertise.
• Act as a Project Lead for internal engineering projects/activities.

Knowledge, Skills and Expertise 

• Expert on principles, practices and theories in Database legacy and new technology to date.
• High end expertise on operating systems, networking concepts, storage concepts and monitoring.
• Participate and provide top line consultant service in performance analysis, tuning and capacity planning.
• Participate in identification and root cause analysis of repeating problems and escalation to the responsible party for recovery and future prevention.
• Able to demonstrate advanced troubleshooting skills.
• Participate in identification and root cause analysis of repeating problems and escalation to the responsible party for recovery and future prevention.
• Understand and adhere to Information Security policies and standards.
• Customer relationship and managing stake holder requirements.
• Accountabilities on project management requirements and risk mitigation.

Service Engineer Support 

• Act as a principal consultant and top level expert support for global database operation, delivering recent technology tools; develop appropriate processes, operational readiness requirements, compliance assurances, database security, and knowledge management adjustment for all database middleware environments.

Problem Management 

• Assist DBA Operations in identifying and resolving re-occurring incidents.
• Work closely across global engineering team (Microsoft Corporation, Storage and Network) to solve complex problems.
• Coordinate on root cause analysis between stake holder and database operation.
• Take full responsibility for the identification of key methodological or process issues.
• Provide end to end analysis and remediate plan.

Project Engagement 

• Lead new project request discussion with customer / project manager in the early stage in regarding to design, sizing, implementation standard & option.
• Identified, track and drive all project delivery of assigned deliverables to the Database Service Engineers under the technology portfolio.
• Act as principle liaison/focal point to Project Manager / project member / Engineers to resolve technical roadblocks.
• Provide assistance / coaches / guidance to Database SE assigned to the technology portfolio in the delivery of assigned deliverables.

Communication Effectiveness 

• Maintain a high level of customer satisfaction in a multi dimensional engagement framework that includes Business Customer, Project Manager, Program Manager and participating engineers.
• Strong ability to steer and manage expectation and impression through effective communication.
• The ability to influence others with tactical and strategic communication method to secure cooperation and avoid conflicts.
• Demonstrate leadership quality in conveying goals and objectives clearly to assigned Database Service Engineer under the technology portfolio.

Decision Making 

• Analyzes and determine the risk and impact of the decisions made.
• Set and meet realistic dateline for assigned Database Service Engineer under the technology portfolio.
• Anticipates consequences of actions, potential problems and opportunities for change.
• Forecasts/anticipate upcoming challenges in projects and services offering and develop/design/methods to overcoming challenges.
• Introduce, develop and implement improvements to the assigned technology portfolio.

Requirements

• Degree, B.Sc. or equivalent, preferably in an Information Technology discipline.
• At least 7-12 years experience in an IT function, of which 5 years experience has been in a second line DBA support role, preferably in a leadership or consultancy role.
• In-depth technical knowledge of SQL Server and Windows OS technologies and versions.
• Accreditations like Microsoft certifications are an added advantage.
• In-depth knowledge of database design (logical & physical), database architecture.
• Experience managing SQL Server in virtualized environments or cloud implementations
• Experience in managing large complicated environments with various types of databases, versions, applications, customers, etc.
• Experience using PowerShell and SQL-SMO to automate tasks
• Experience with integration and support of backup software (Commvault Galaxy, TSM, Legato, BackupExec, etc.).

Generic DBA Experience and Skills:

• Possess expert knowledge in Performance Tuning skills and Capacity Planning database technology.
• Prior experience in Application Development environment is an advantage.
• Good analytical skill and expert level programming techniques.
• Understanding of data management tools and techniques, e.g. normalisation, relational database design.
• Understanding of server and storage technology, e.g. RAID, NAS, SAN, snapshot, especially in the area of High Availability.
• Good knowledge and experience in the use of the Problem / Change and remote management tools, processes and applications.
• Ability to use ITIL based global tools and processes (processes and methodology)
• Self motivated individual with excellent interpersonal, communication, coordination and influencing skills.
• Excellent Customer interface/service skills.
• Leadership/consultancy skills and ability, including project management, interviewing and presentation skills.
• Solid understanding of Business Continuity requirements.
• Possess expert knowledge in Performance Tuning skills and Capacity Planning database technology.
• Prior experience in Application Development environment is an advantage.
• Planning and documentation expertise required in high level. 
• Good analytical skill and expert level programming techniques.
• Ability to adopt to various working culture and working environment, in view of T-Systems Global presence
• Ability to work in a virtual team spread around the world and collaborate across multiple time zones
• Ability to write well structured documents like work instructions with clear, logical and succinct English together with good use of word processing skills
• Ability to work in unstructured environments/situations
• Ability to develop well structured presentations with informative and well presented information appropriate for the desired audience
• Personable represents T-Systems positively to customers and manages project issues effectively
• Proven ability to lead and co-ordinate multi-skilled teams, including customer, third party, and T-Systems people

Azimawati Abdul Aziz
2340 Century Square, Jalan Usahawan,
63000 Cyberjaya, Selangor Darul Ehsan,
Malaysia 9201
jerrica.chan@t-systems.com

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